Shipping & Returns
Terms & Conditions:
- F.O.B. Somersworth, New Hampshire.
- Net 30 days for pre-approved accounts.
- All dyed items are non-returnable.
- No small order service charge.
- $2.00 Service Charge on all drop ship shipments.
- Prices subject to change without notice.
- $15.00 Address correction charge.
- $35.00 Checks returned for insufficient funds.
- Refused order charge – the customer is responsible for the cost of freight.
- Inspect your order upon receipt. We must be notified within three (3) days of receipt of your order of any shortages or damages.
- All returns must be authorized in writing by Benjamin Walk Corp. prior to shipment. Identification labels will be provided.
- Returns without an authorization label will be returned.
- Returned merchandise must be in its original packaging, packed in a protective corrugated box and returned within 30 days. Please note, no credit can be issued for any product that is not in its original packaging when returned.
- Saleable merchandise accepted will be subject to a 20% restocking charge.
- All returned items must be sent freight prepaid.
- Discontinued items are non-returnable.
- All dyed, decorated and worn or used shoes/handbags are non-returnable.