Shipping and Returns
Shipping
We guarantee to ship out your order within 2 business days of purchase for all non-dyed and standard-color orders. Custom colors may take additional time. Please indicate the event date with all custom color orders. The Benjamin Walk website will provide you with tracking information via email once the shoes are shipped. Our warehouse is located in Somersworth, NH which is normally 2-4 business days shipping to the lower 48 states.
Our standard shipping method is USPS Ground Advantage.
We are happy to ship orders for international customers. Please contact our sales team by email or phone to arrange for payment of extra shipping costs.
Return Policy for Our Consumers
- All non-final sale, not-dyed product can be returned for a refund.
- Please note, all products ending in $0.79 are final sale only- no returns or exchanges.
- Items returned damaged, marked, toe printed or with packaging missing or damaged will be returned without any credit. Handbags should be handled with just as much care. Please return your shoes in their original condition as they will be inspected upon return. If an item is returned in non-saleable condition, it will be returned to you.
Return Address
All return merchandise should be sent back to:
Benjamin Walk.com
Attention: Returns
45 Centre Road
Somersworth, NH 03878
Return Policy for Dyed Shoes
Please note that because each shoe is custom dyed for you, we will not be able to provide a refund for any purchase. However, dyed shoes may be exchanged. We offer a free, one-time exchange per dyed shoe order. You are responsible for shipping costs of the return. All returns and exchanges must be initiated within 45 days of original order date. Please reach out to our customer service team at service@benjamin-walk.com to initiate your exchange.
Not sure of your size or the style and want to try on a pair? Choose our "Try Before You Buy" option on any dyeable item for an extra non-refundable $10. This service will allow you try the shoes on, send the shoes back to be dyed and shipped back to you for no additional charge.
Please note, Dyeables is not responsible for determining the dyeability of shoes sent in to utilize our dye service that are not the Dyeables brand product. We always do our best to determine whether shoes are truly dyeable before dyeing, but sometimes it is impossible to know until the dye is applied.
Return Policy for Non-Dyed Shoes
Un-dyed merchandise may be returned for a full refund, less a 10% restocking fee to cover the outbound shipping. You are responsible for shipping costs of the return. Returns must be initiated within 45 days of original order date. Reach out to service@benjamin-walk.com to initiate the return.
Return Policy for our Retailers (Wholesale Orders)
A note to our retail partners: please refer to our wholesale return policy located in our price list.